Terms and conditions

General Terms and Conditions of Online Sale

General Provisions

These conditions are valid exclusively between the company FOLY EXPORT di AVOUMADO FOLY, with registered office in Via Vittorio Emanuele II 43,35018 San Martino di Lupari (Pd), REA PD-415468, P.IVA 04751490287, hereinafter referred to as ''FOLY EXPORT'' and any person who makes online purchases on the website shop.folyexport.com hereinafter referred to as ''CUSTOMER''. These conditions may be subject to change and the date of their publication on the site shall be equivalent to the effective date.

These conditions govern the purchases made on the shop.folyexport.com website

By accessing the shop.folyexport.com website, CUSTOMERS agree to accept all the conditions contained in this declaration. On the other hand, these General Terms and Conditions of Purchase do not regulate the provision of services or the sale of products by parties other than FOLY EXPORT that are present on the shop.folyexport.com website through links, banners or other hypertext links.

Sales Prices

Unless otherwise stated in writing, all prices of the Products indicated on the website are inclusive of VAT and expressed in Euro. The validity of the prices indicated is always and only that indicated on the website at the time the Order is transmitted through the Internet. The prices of the Products may vary without prior notice. Therefore, please check the final sale price before placing your Order.

All Products are shipped directly from Italy. The prices of the Products, unless otherwise specified, are not to be considered inclusive of any costs connected to customs duties and related taxes, which cannot be calculated in advance, if the shipment is to non-EU countries or to countries where the regulations in force provide for import charges. In this case, the existence of any additional costs indicated above will be clearly mentioned when placing and reviewing the Order, it being understood that the exact amount of such costs will be communicated by the Carrier to the Customer at the time of delivery of the products.

Forms of Payment

  • Bank Transfer

In case of payment by Bank Transfer FOLY EXPORT will hold the CUSTOMER'S order pending until the payment is registered on its bank account with the following Bank Coordinates:

Intesa San Paolo

Branch office of San Martino di Lupari (Pd)

IBAN: IT18I0306962827100000005006

  • Paypal

You can pay via Paypal account directly using the email and password with which you registered on www.paypal.com.

Shipping and shipping costs

Order processing and shipping date

CUSTOMER orders are processed by FOLY EXPORT and delivered to the forwarding agent usually within 5 working days, after confirmation of the availability of the goods and bank verification of payment. Orders placed on Saturdays, Sundays or other holidays will be processed from the first working day after the order is placed.

Home delivery is made by a transport company and requires the availability of the recipient and the appropriate means for unloading the goods. Should the courier not be able to complete the delivery of a shipment due to the unavailability of the consignee or lack of suitable means of unloading, the CUSTOMER agrees to pay FOLY EXPORT any expenses incurred in order to re-deliver, forward or arrange for the return of the shipment.

For International shipments (non-EU countries), customs and courier clearance costs are the responsibility of the CUSTOMER.

Upon arrival of the goods, CUSTOMERS are requested to carefully inspect the package before affixing a signature as proof of delivery of the shipment. The CUSTOMER placing an order establishes a business relationship with FOLY EXPORT and therefore undertakes to accept delivery of the purchased goods. If for any reason the CUSTOMER refuses delivery of the shipment or requests its return to the sender any shipping costs, charged to FOLY EXPORT, will be deducted from any refund due to the CUSTOMER.

The price of the product is understood to be exclusive of transport costs.

Transport costs vary depending on the quantity and destination of the goods. The costs are explicitly indicated in the check out phase and in the "Shipping Costs" section.  Transport costs are fully borne by the CUSTOMER.

Right of return

The CUSTOMER has the right to withdraw from the contract concluded with FOLY EXPORT, by returning the purchased products within ten (10) working days, starting from the day of their receipt as provided by law. Shipping costs for the return are at the expense of the CUSTOMER, the products must be returned in their original, undamaged packaging. The products must not have been damaged. The right of withdrawal is excluded by law on products created specifically for the CUSTOMER such as: skirting boards, steps, L-shaped elements and special workings in general.

Site regulations

To place orders on FOLY EXPORT, CUSTOMERS must:

Be at least 18 years old.

Be eligible to enter into legally binding contracts.

Have a valid e-mail address.

Availability of Items

FOLY EXPORT reserves the right to reconfirm the availability of items purchased online. If for any reason the order cannot be processed as requested, the CUSTOMER will be promptly notified.

Order rejection reserve

FOLY EXPORT reserves the right to refuse orders or refuse to provide services to anyone at any time.

Declination of Liability

FOLY EXPORT publishes information on its website in order to provide a service to its CUSTOMERS, however it declines any responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which it is provided, following a warning, immediate correction.

FOLY EXPORT disclaims all liability about the possibility that, due to a particular configuration of the computer used by the CUSTOMER, the images and in particular the colours of the products displayed on the site may have slight differences from the original ones.

Privacy

FOLY EXPORT, as the manager of the activities available on the shop.folyexport.com website, reserves the right to use personal data, voluntarily provided by CUSTOMERS, in compliance with current regulations (Art. 13 et seq. Legislative Decree 196/2003).

CUSTOMERS are therefore invited to periodically visit this section to update themselves on changes in current legislation.

FOLY EXPORT guarantees CUSTOMERS that the processing of personal data will be reserved for uses strictly connected and related to the provision of its services and order processing.

The data voluntarily provided by CUSTOMERS will in no case be communicated or disclosed to third parties.

Personal data will be processed by FOLY EXPORT using both paper and electronic instruments, in compliance with current security regulations, for the purposes that will be specified from time to time.

FOLY EXPORT informs that CUSTOMERS can exercise their rights under Article 7 D. Decree 196/2003, hereafter reported in its essential part. CUSTOMERS have the right to request from FOLY EXPORT the following information

  • confirmation of the existence or otherwise of personal data concerning him/her
  • the clear communication of the data and their origin
  • the reason and purpose of their existence and use

The request for the information listed above may be renewed whenever deemed necessary by the CUSTOMER.